Nifty Moving Terms & Conditions

Welcome to our Nifty Moving services, these are our terms and conditions are here to clarify your responsibilities and ours during the moving process just so we can carry out your move without an issue

1. Definitions and Legal Notices

"We" refers to NIFTY MOVING and related terms like "Us" and "Our." "You" refers to the customer engaging our services, including anyone acting on your behalf, such as those who receive our estimates or finalise the acceptance of our services.

IMPORTANT: WE ARE NOT COMMON CARRIERS AND DO NOT ACCEPT LIABILITY AS SUCH.

Our commitment to repair or compensate for damages is supplementary to your statutory rights under the Competition and Consumer Act 2010 or similar legislation. These rights remain as far as the law allows.

2. Booking

Provide us with details of what you need moved and where it’s going. We’ll give you an estimated time and vehicle requirement, but this is not a guaranteed itemized inventory. The information helps us prepare for your move.

3. Changes and Cancellations

You can change or cancel your booking without a fee if you notify us at least 24 hours before the scheduled start time. Cancellations or changes within 24 hours will incur a fee equal to one hour of the booked hourly rate.

4. Parking

We will park where it’s safe and legal, except in Clearways. If parking is illegal, we’ll find a legal spot nearby. Any parking fees or fines will be added to your bill. Our vehicles can use Loading Zones, but time limits apply. If we have to park further away this can increase the cost of your move so if you can organise a park close to the location it is better for you.

5. During the Move

• Inform us of any fragile items or special handling requirements. We’ll try to move all items as directed but reserve the right to refuse any item for any reason.
• You have full responsibility for packing the Goods prior to the Move (disconnecting washing machines, dismantling beds etc) We can do this it just takes additional time
• Since we don’t keep an itemized inventory, it’s crucial to show us everything that needs moving at pickup and ensure nothing extra is taken or left behind.
• If there’s more to move than originally discussed, we’ll attempt to accommodate but may need to discuss alternative arrangements if time or space is limited.
• If we can’t deliver your items for reasons beyond our control, we’ll return them to our depot, and you’ll be responsible for any re-delivery charges. We’ll contact you to find a solution.
• We are not liable for consequential loss or damage if we refuse or are unable to move an item for any reason.

6. Time

Working time starts when we arrive at the first location and ends when payment is completed at the final location. Time is rounded up to the nearest half hour, with a minimum charge of half an hour.

Depending on move location there can be a call out fee. Some jobs it takes us over an hour to travel there, this will be explained before you go through with the booking

We will do our best to arrive within the time scale stated, however arrival times are estimated.

11.2.2. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc.)

Travel time is the fixed time to reach the starting suburb and leave the ending suburb. Travel times are provided during booking and may change if start or end locations are altered.

If the total working and travel time exceeds 8 hours in a day, overtime rates apply. These rates also apply to jobs outside our usual working hours and vary by vehicle and day. Contact us for specific rates.

7. Payment

• Payment is due in full at the end of the job. We accept bank transfer, BPAY and cash,
• If payment isn’t made upon completion and sighted by one of our team, we reserve the right to contact debt collection agencies (we have never had to do this

8. Damage and Our Guarantee

We guarantee and insure all our work. If damage occurs, inform us immediately to discuss options for, this needs to be done within 48 hours post move:

• Repairing the damage to its original condition, or
• Replacing the item if repair isn’t possible, or
• Offering compensation up to the pre-damage market value.

8.1 For goods which We deliver, You must advise us in writing of any loss and damage within two days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within three (2) days of delivery. Consent to such a request will not be unreasonably withheld.

8.2 Exceptions

We don’t cover:

• TVs not packed in original boxes, computers, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptural artwork.
• Unwrapped or unsafely packed glass items, including picture glass and table tops.
• Stone items (e.g., marble, granite) due to their fragility.
• Flat-packed or pressed wood furniture (e.g., IKEA, fantastic furniture) due to inherent susceptibility to damage.
• Items in mobile storage containers (PODS, Taxibox, GoBox).
• Internal faults not caused by us.
• Electrical Goods: internal damage to electrical goods where we have caused no external damage, as some items may develop unavoidable faults no matter how carefully handled
• Inadequate / inappropriate packing: where damage has arisen as a direct or indirect result of you failing to adequately protect and appropriately pack the Goods.
• Unknown Risks: where the damage arises from conditions or things which are not known to us, for example from a defect in any Goods that is not immediately obvious.

8.2 Compensation and Repairs

We use reputable repairers to restore damaged goods as close to their original condition as possible. Compensation is up to the pre-damage market value, not a “new for old” service. Depreciation and wear and tear are considered in valuations. by our insurance company’s nominee.

9. Access and Loading ConsiderationsIt’s important to provide us with clear and unrestricted access to both the pickup and delivery locations. If there are obstacles like stairs, lifts, narrow doorways, or limited access points, please inform us in advance, as these may affect the time and cost of the move. Failure to do so may result in additional charges.

10. Items We Do Not MoveFor safety and legal reasons, there are certain items we do not transport. These include, but are not limited to:

• Hazardous materials (e.g., flammable liquids, chemicals)
• Perishable goods (e.g., food, plants)
• Firearms, explosives, or illegal substances If such items are included without our knowledge, we reserve the right to refuse them or cease the move altogether.

11. Insurance OptionsWhile we take every precaution to ensure your items are transported safely, we encourage you to take out comprehensive insurance for high-value or irreplaceable items. Our coverage is limited to standard damages outlined in Section 8. For extra protection, contact your own insurance provider or ask about extended coverage options through us.

12. Delays Outside Our ControlWe are not liable for delays or issues caused by circumstances outside our control, including but not limited to severe weather, road closures, traffic delays, or strikes. In these cases, we will keep you informed and make alternative arrangements where possible, but additional time and costs may apply.

13. Customer ResponsibilitiesTo ensure a smooth moving process, we ask that you:

• Be present at both pickup and delivery points, or designate someone who can make decisions on your behalf.
• Ensure that all items are packed securely, and clearly label any fragile or special items.
• Securely dispose of or transport any items we cannot move (hazardous materials, etc.) before the move begins. Failure to meet these responsibilities may result in delays or additional costs.

14. Right to Refuse ServiceWe reserve the right to refuse service at any point if conditions are deemed unsafe for our staff, your goods, or our equipment. This includes unsafe work environments, improperly packed items, or any item that exceeds safe lifting limits. In such cases, we will inform you and discuss possible alternatives.